CraftCircle Privacy Policy
1. Introduction
CraftCircle (“we,” “our,” or “us”) is operated by Craftcircle World Ltd, a registered company in Kenya. Our platform empowers creators, consultants, and retailers to showcase, sell, and manage their craft through minisites, shops, events, appointments, and payment solutions.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use CraftCircle via our website, mobile app, or any of our services.
By accessing or using CraftCircle, you consent to the practices described in this policy. If you do not agree, please stop using our services.
2. Our Privacy Promise
We are committed to:
- Minimal data collection — only what’s necessary for delivering and improving our services.
- Transparent use — clear on how and why your data is processed.
- Strong security — industry—standard safeguards to protect your information.
- User control — tools to manage your privacy preferences and rights.
3. Information We Collect
We collect information in three ways: directly from you, automatically through your use of our services, and from trusted third parties.
a) Information you provide directly
- Account details — Name, username, profile image, bio.
- Contact details — Email address, phone number.
- Business information — Shop name, product listings, event descriptions, availability.
- Payment details — Billing address, preferred payment method, payout account.
- Communications — Messages and inquiries sent via CraftCircle.
b) Information collected automatically
- Device type, operating system, and browser type.
- IP address and approximate location (where legally permitted).
- Usage data — Clicks, page visits, and time spent on features.
c) Information from third parties
- Payment processors (for payment verification and fraud prevention).
- Event ticketing and conferencing integrations (e.g., Zoom, Google Meet).
4. How We Use Your Information
We use your information for:
- Service delivery — Creating and managing your minisite, shop, events, and appointments.
- Payments & transactions — Processing customer purchases, payouts, and cross—border transfers through CraftCircle Payments.
- Customer support — Responding to inquiries and resolving issues.
- Marketing (with consent) — Sending promotions, product updates, and event notifications.
- Security & compliance — Detecting fraud and fulfilling legal requirements.
- Service improvement — Analyzing platform usage to enhance features.
5. How We Share Your Information
We may share your data with:
- Service providers — Payment gateways, hosting services, analytics tools.
- Business partners — For co—hosted events or integrations.
- Regulatory authorities — When legally required.
- In a business transfer — During a merger, acquisition, or asset sale.
We never sell your personal data to advertisers.
6. Data Security
We use encryption, secure servers, and periodic audits to protect your data. While we take every precaution, no system is entirely risk-free. We encourage strong passwords and enabling two-factor authentication.
7. Data Retention
We retain personal information for as long as necessary to:
- Provide services to you.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
When no longer needed, we securely delete or anonymize your data.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the data we hold about you.
- Request corrections or deletions.
- Withdraw consent for marketing.
- Restrict or object to certain processing activities.
To exercise your rights, contact support@craftcirclehq.com.
9. International Data Transfers
When your information is transferred outside your country, we take legal, technical, and contractual measures to ensure adequate protection.
10. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with a new effective date.
11. Contact Us
- Support — support@craftcirclehq.com | +254 743 369 043
- Address — CraftCircle Ltd. Nairobi, Kenya.
Oct. 11. 2025
