Privacy Policy

1. Introduction

Welcome to CraftCircle. We are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our platform.

2. Information We Collect

We collect personal information to provide and improve our services. This includes:

  • Personal Details: Name, email address, phone number, and profile picture.
  • Demographic Information: Date of birth, gender, and location.
  • Payment Information: Payment methods, transaction details, and billing addresses.
  • Usage Data: Logins, device information, IP addresses, and browsing activity.
  • Communications: Feedback, inquiries, and interactions with our support team.

3. How We Use Your Information

Your data is used to:

  • Provide and personalize our services.
  • Process transactions and manage your account.
  • Communicate updates, offers, and respond to inquiries.
  • Improve our platform through analytics and user feedback.
  • Ensure security and prevent fraudulent activities.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share data with:

  • Service Providers: Trusted partners who assist in operating our platform, such as payment processors and hosting services.
  • Legal Authorities: When required by law or to protect our rights and users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement robust security measures to protect your data. While we strive to ensure the safety of your information, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain data processing activities.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@craftcircle.co.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize the data.

9. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@craftcircle.co

Phone: +254 716 680 799

Address: P.O. Box 12345 – 00100, Nairobi, Kenya

Latest Update

Oct. 11. 2025